Fundamentals of Business and NPO Management

Topics include:

  • The environment
  • Needs and Wants (from reality to purpose - Mission)
  • The dream (Outcomes)
  • Quality of service 
  • Planning for outcomes
  • Basics of Problem solving
  • Costing and benefits
  • Performance and Returns
  • Introduction to the LRA

 

Basic Outline: One day workshop
  • The environment (Introduction)
  • Needs and Wants (from reality to purpose - Mission)
  • The dream (Outcomes)
  • Quality of service 
  • Planning for outcomes
  • Basics of Problem solving
  • Costing and benefits
  • Performance and Returns
  • Introduction to the LRA

 

Basic Outline: Two day workshop
  • The environment (PEST)
  • Needs and Wants (from reality to purpose - Mission)
  • Business trends
  • The dream (Outcomes)
  • Quality of service (Effectiveness & Efficiency)
  • Planning for outcomes
  • Models for Problem solving
  • Costing and benefits
  • Performance and Returns
  • Introduction to the LRA

 

Basic Outline: Three day workshop
  • The environment
  • Economic frameworks
  • Needs and Wants (from reality to purpose - Mission)
  • Business trends
  • The dream (Outcomes)
  • Quality of service (Effectiveness, Efficiency and M & E)
  • Planning for outcomes
  • Problem solving models
  • Action learning & learning organisations
  • Costing and benefits
  • Performance and Returns
  • Process flows
  • Introduction to change
  • Introduction to the LRA